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in the cont' USA
Sales & Service
Copyright 2013, The Pacific Valve & Electric Company
Buyer assumes all responsibility for damage in the event of shipping or handling. Items that are returned that are not in 100% functioning condition will be repaired at the buyer's expense.
Items purchased on our seasonal sales are not eligible for 30 day money back guarantee
220v items are not eligible for the 30 day guarantee.
Items purchased on Audiogon or eBay do not have the 30 day guarantee unless it specifically states "with 30 day warranty " on the item description.
Cables, both interconnects and speaker cables are not eligible
When multiple quantities of the same item are ordered, only one of the items is eligible for a 30 day guarantee. So for example, you order (2) CD players, only one CD player is eligible for 30 day return.
Vacuum Tubes that you purchase through us are not eligible for 30 day return. If you purchased a product and had Pacific Valve install the tubes, then you must remove the installed tubes and send the unit back with the stock tubes.