Our Policies

We may every effort to refund your funds electronically. In the rare cases where we cannot refund electronically, a refund check will be mailed to the billing address that was provided on the order form.

Dead On Arrival - DOA
We must be notified via email of any item arriving dead on arrival (DOA) within 2 days of receipt of the item.  The item must be unable to produce or pass sound or not be powered up to declare it DOA.  We will then provide instructions to return the item and replace the item with a new one.  We will refund you for any shipping costs.

Cosmetic Damage
We inspect each item before it leaves our warehouse to make sure it is in excellent condition.  We also double pack each item using the latest shipping materials recommended by our shipping agents. In the rare cases of damage, we must be notified via email within 2 days of receipt of the item.  The email should include pictures of the damage. We reserve the right to determine an appropriate remedy to the cosmetic damage whether that be providing replacement parts, repair by an approved technician, or financial reimbursement.  Items that have cosmetic damage
will not be automatically replaced.  All shipping materials will need to be retained for review by us and the shipping company representative to determine cause of damage.  If all shipping materials are not retained or more than two days has passed since receipt of the item, we cannot be responsible for any cosmetic shipping damage claims.  

Subject to change without Notice
Our prices, product descriptions, availability and product designs (cosmetic or functional) are subject to change without notice.  At times our product descriptions might not match exactly in product function or internal layout.

What information do we collect?
•We collect information from you when you place an order.
•When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
•To personalize your experience
(your information helps us to better respond to your individual needs)
•To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
•To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactions
(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason
whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
•To send periodic emails:
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
•We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

•We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

•After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.

Do we use cookies?
•Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

•We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
•We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
•Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance
•We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
•This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
•By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
•If we decide to change our privacy policy, we will post those changes on this page

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