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| Copyright 2009, The Pacific Valve & Electric Company |
Pacific Valve About Us
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Pacific Valve
Bringing Value to the Audiophile Since 2003
The Pacific Valve and Electric Company was created to fill the need of high end audio, particularly tube equipment, at a reasonable price point.
We accomplish this by importing home audio electronics primarily from China and partnering / reselling with other companies who share the
same philosophy.
We accomplish this by importing home audio electronics primarily from China and partnering / reselling with other companies who share the
same philosophy.
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Some basic facts...
- We are a USA based company, Incorporated in Illinois and run by Chicago based Audiophiles
- We are venture capital funded and backed
- We have been in business since 2003
- We are the # 1 importer of Chinese Audio in the USA
How does Pacific Valve manage it's wholesale prices?
Pacific Valve orders in large quantities and receives whole sale prices that we pass onto our customers. We research all products thoroughly
and only those prices that meet our standards make it our web site. We use the following criteria for distribution on our web site:
and only those prices that meet our standards make it our web site. We use the following criteria for distribution on our web site:
- The components in the electronics must exceed US military specifications
- The electronics must be price / point competitive
- The electronics must pass our listening panel tests and must offer superior sound for its price point.
Ordering from Pacific Valve
Pacific Valve ensures the safety and quality of your equipment. When you order equipment from Pacific Valve, the item is:
Tested
Burn In
Listening Test
User Manual
Accessories.
Serial Number
Packaging
Tested
- We open each box and test the equipment. We test tubes and remotes. We open each CD player and play CDs that we know skip to
make sure the CD can recover.
Burn In
- All equipment is burned in to test the equipment’s performance over a period of time.
Listening Test
- We listed to each piece of equipment we sell. We listen for screeching highs, hum etc. Equipment that does not meet the listening test is
never sold.
User Manual
- We write our own user manuals. We write our own observations on how to operate the equipment to get the best performance.
Accessories.
- We place batteries in remotes, supply power cords and warranty information
Serial Number
- Each item gets its own serial number before we ship, This number protects you and keeps our pledge to service and repair all equipment
that we sell.
Packaging
- We double box (sometimes triple box) every item we sell. We pack in peanuts and make sure every item your receive has made its way
safely and securely to your door.
- We have technicians on staff, repair in the USA and stock parts. Our turn around times on repairs have averaged around 15 days door to
door.
Ordering from China
Ordering directly from China bears many risks, Pacific Valve takes on those risks fro you. Before you
place your order from a China distributor, you should be aware of the following:
Prices.
We feel our prices are very competitive with China / Hong Kong. Plus we offer you a 30 day
money back guarantee, warranty and life long repair. When comparing prices, please
remember to include a shipping price plus a customs price. If you add the hidden fees of
shipping and customs to your order, you will find our prices often beat the prices coming out of
Hong Kong.
Customs
US Customs often spot check and inspect packages. If your China / Hong Kong shipment
should encounter its inspection, expect betoken tubes, busted CD drawers and missing
remotes.
DOA
Some equipment, no matter how carefully inspected, may arrive at your door dead on arrival. In
the case of Hong Kong / China, you have to pay for the return shipping. Often this 4 way trip
costs more than the item itself. Many consumers just end up eating the costs instead of
paying for a 4 way trip. Consider an amp costing $400 in China. Shipping to USA is $130.00.
A DOA case will require and additional $260.00 round trip. Your $400 amp now costs $400 +
$130 + $260 or $790
Warranty
While China/Hong Kong does offer warranty, the consumer still pays for the round trip.
Repairs
You will have to ship your item back and forth to China for repair work. Often, the cost of
shipping is more than the price of the item. Turn around times for these repairs may take
months due to parts availability and stocking issues.
Quality
Some China /. Hong Kong equipment are tier 2 or tier 3 quality knock outs from the original
manufacturer. Pacific Valve’s buyers are skilled on working with factories to ensure our
equipment is always first quality.
place your order from a China distributor, you should be aware of the following:
Prices.
We feel our prices are very competitive with China / Hong Kong. Plus we offer you a 30 day
money back guarantee, warranty and life long repair. When comparing prices, please
remember to include a shipping price plus a customs price. If you add the hidden fees of
shipping and customs to your order, you will find our prices often beat the prices coming out of
Hong Kong.
Customs
US Customs often spot check and inspect packages. If your China / Hong Kong shipment
should encounter its inspection, expect betoken tubes, busted CD drawers and missing
remotes.
DOA
Some equipment, no matter how carefully inspected, may arrive at your door dead on arrival. In
the case of Hong Kong / China, you have to pay for the return shipping. Often this 4 way trip
costs more than the item itself. Many consumers just end up eating the costs instead of
paying for a 4 way trip. Consider an amp costing $400 in China. Shipping to USA is $130.00.
A DOA case will require and additional $260.00 round trip. Your $400 amp now costs $400 +
$130 + $260 or $790
Warranty
While China/Hong Kong does offer warranty, the consumer still pays for the round trip.
Repairs
You will have to ship your item back and forth to China for repair work. Often, the cost of
shipping is more than the price of the item. Turn around times for these repairs may take
months due to parts availability and stocking issues.
Quality
Some China /. Hong Kong equipment are tier 2 or tier 3 quality knock outs from the original
manufacturer. Pacific Valve’s buyers are skilled on working with factories to ensure our
equipment is always first quality.
Our Pledge
We always pledge to bring you the best vacuum tube equipment at a reasonable price. We pledge, along with thousands of our customers
who have already purchased equipment from us to keep high end audio alive. Thank you for your continued support.
who have already purchased equipment from us to keep high end audio alive. Thank you for your continued support.
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